Cancellation & Refund Policy

This policy applies to monthly and annual subscriptions purchased on LocavoIQ, effective September 16, 2026. Earlier purchases remain subject to the commitments made at purchase. A separate written agreement takes precedence where applicable. Nothing in this policy limits rights under applicable law.

Subscriptions renew automatically at the monthly or annual frequency displayed at checkout. Annual plans are charged for the full year upfront. Before renewal, workspace owners can confirm cancellation in the Stripe portal through Settings → Subscription. Cancellation normally takes effect at the end of the paid period, with paid access retained until then, subject to payment status and our Terms. Cancellation does not request a refund, and a refund request does not cancel renewal.

• Manage subscription

You may request a full refund within seven calendar days of your first successful monthly or annual subscription payment. This guarantee is available once per customer, not once per account or workspace. Renewals, upgrades and repeat subscriptions do not restart this guarantee. Payment and request-email timestamps are evaluated in UTC.

After the initial refund window, unused time, fewer locations, early cancellation and downgrades do not qualify for a refund of the remaining period. For an accidental renewal, you may request a one-time goodwill refund within 72 hours of payment if you have not actively used paid features after renewal. Background automatic synchronization does not count as active use. Requests are reviewed manually. Prorated charges or account credits for plan changes follow the Stripe confirmation screen; a credit is not a cash refund.

Verified duplicate or incorrect charges will be refunded for the incorrect amount. If a platform fault makes core functionality persistently unavailable, we will offer an extension, credit or appropriate refund based on the impact. If we permanently discontinue a prepaid service, we will refund its unfulfilled period. Google data delays, low search volume or lack of ranking improvements alone do not qualify, unless the service fails an explicit commitment or applicable law requires otherwise.

Prepare an email using our refund request page and send it to info@locavoiq.com with your account email, invoice number, payment date and reason. Opening your email app does not submit a request; you must send the email. We aim to respond within three business days and initiate approved refunds to the original payment method within five business days. Bank processing times vary. Do not send full card numbers, passwords or verification codes.

• Request a refund

When a full first-purchase or accidental-renewal refund is approved, the associated paid subscription will be terminated and will no longer renew. The confirmation email will state when this takes effect. Access changes for partial refunds or service credits will be explained in the review outcome. Requests are reviewed manually; submitting a request does not automatically issue a refund.